Italian Restaurant ManagerThe Ritz-Carlton, Riyadh
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.CORE WORK ACTIVITIESManaging Day-to-Day Operations* Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.* Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.* Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.Leading Food and Beverage Team* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.* Encourages and builds mutual trust, respect, and cooperation among team members.* Serves as a role model to demonstrate appropriate behaviors.* Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.* Develops specific goals and plans to prioritize, organize, and accomplish your work.* Ensures and maintains the productivity level of employees.* Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.* Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.* Ensures compliance with all applicable laws and regulations.* Ensures compliance with food handling and sanitation standards.* Ensures staff understands local, state and Federal liquor laws.* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.* Establishes guidelines so employees understand expectations and parameters.* Monitors alcohol beverage service in compliance with local laws.Ensuring Exceptional Customer Service* Provides services that are above and beyond for customer satisfaction and retention.* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.* Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.* Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.* Empowers employees to provide excellent customer service.* Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.* Handles guest problems and complaints.* Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.* Ensures corrective action is taken to continuously improve service results.* Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.* Manages service delivery in outlets to ensure excellent service from point of entry to departure (., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Skills
High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.OR2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. Company Profile
The first The Ritz-Carlton Hotel in the capital and largest city in the Kingdom of Saudi Arabia (KSA.) The 493-room Ritz-Carlton, Riyadh is prominently situated within the Diplomatic Quarter and is next to the King Abdul Aziz Conference Centre, one of the largest in the region and host to international summits and conferences. Enjoying a pre-eminent address in the capital and situated within 213,500 square meters (52 acres) of luxuriantly landscaped gardens, the hotel will position itself amongst the grand palace hotels in the world. Designed by Oger International, The Ritz-Carlton, Riyadh regally faces spectacular fountains fronting a one kilometer driveway. Originally envisioned as a royal guest palace for visiting dignitaries and heads of state, the hotel's stately architecture is modeled on traditional palaces and elegant Arabian residences, with ochre facades blending gracefully with the verdant landscape of the gardens. Native palms, 600-year old olive trees from Lebanon, and water fountains abound on the property, providing an oasis of serenity amidst the city centre. All guestrooms and suites are elegantly styled using the vibrant colors and ethnic textures of the region, with subtle touches reflecting the Kingdom's Arabic heritage. Highlights include not just one, but 49 lavish and exquisitely appointed two-bedroom Royal Suites, each generously measuring more than 430 square meters (4,630 square feet, ) and 50 two-bedroom, opulent Executive Suites at 104 square meters (1,120 square feet, ) ideal for senior corporate titans and political delegates.